A critique of metrics
Metrics are measurements or indicators used to evaluate the performance or effectiveness of something, such as a business, a program, or a system. There are several type of metrics that you might encounter Financial metrics: These metrics are used to measure the financial impact, eg income, expense, profits, GMV, Unit metrics etc Operational metrics: These metrics are used to measure the operational performance of a business, such as CSAT, KISS Metrics, NPS, earning per employee etc. Performance metrics: These metrics are used to measure the performance of an individual, a team, or an organization, such as time to launch, time from idea to landing, lines of code etc. For software systems it might also be time it takes for a user to complete a task in the system, system load for the transaction, number of concurrent transactions per second, users severed per second etc. Quality metrics: These metrics are used to measure the quality of a product, service, or process, such as bugs p...