[19th May 2024] Interesting Things I Learnt This Week
1. Complaints are a gift: Seth Godin writes that complaints should be viewed as opportunities rather than nuisances. While they may seem like mere whining, they provide valuable insights for improvement. In the medical field, for instance, doctors often dismiss complaints if tests are negative. However, the true goal of medicine is to enhance patient well-being, not just to pass tests. Though we aren't obligated to heed every complaint, engaging with them can uncover underlying issues. Addressing these problems is essential to our role. Thus, complaints, when taken seriously, can lead to meaningful solutions. My Take : While Seth Godin often highlights what may seem like obvious problems, they're often the ones we overlook. Complaints can be a goldmine for understanding user pain points, which are key to finding solutions. In fact, I used to find inspiration for improvements in the feedback from various apps I've worked on. It's amazing how many improve...